Terms of service

Terms of Service

Last Updated: 02/01/2025

Welcome to mini beasts climbing, where we provide climbing holds for children. By using our website or purchasing our products, you agree to these Terms and Conditions. If you do not agree to these Terms, please refrain from using our site or services.

1. Acceptance of Terms

By accessing or using minibeastsclimbing.com, including purchasing products from our store, you agree to comply with and be legally bound by these Terms, which govern your access to and use of the Site and any products purchased.

2. Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to make a purchase. Parents or guardians are responsible for supervising the use of climbing holds by children and ensuring they are used safely and appropriately. By placing an order, you confirm that you are of legal age or have obtained necessary consent.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee the accuracy of this information. In case of an error, we reserve the right to cancel or refuse any order. Product availability is subject to change without notice.

4. Ordering and Payment

When you place an order, you agree to pay the full amount for the product(s) ordered, including any applicable taxes, shipping fees, and other charges. Payments are processed securely through our payment processor (e.g., Shopify Payments, PayPal).

We accept payments via Visa, MasterCard, American Express, PayPal, and other secure payment methods. All payment transactions are processed through secure, PCI-compliant payment systems.

All transactions are in GBP (£), unless otherwise stated.

5. Shipping and Delivery

Delivery is typically completed within 5-7 business days for UK orders. International orders may take longer. We aim to deliver within 30 days of the order date unless otherwise agreed upon. If we cannot fulfill your order within this time frame, we will notify you. Shipping times and charges will vary depending on your location and the shipping method chosen. We are not responsible for delays caused by third-party carriers or customs.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, We accept returns for a full refund within 14 days of delivery, provided that the item is unused and in its original packaging. If the product is faulty, you are entitled to a full refund, repair, or replacement within 30 days of receipt. Please note that the customer is responsible for return shipping costs unless the item is faulty.

Once your return is processed, we will issue a full refund to your original payment method.

For more details, refer to our Returns and Refunds Policy.

7. User Responsibilities

You agree to use our products and services in accordance with applicable laws and regulations. You are responsible for ensuring the safe installation and use of the climbing holds, including monitoring users during use. Improper use of climbing holds can result in injury, and we are not responsible for accidents or damages that result from misuse.

  • Always supervise children while using climbing holds.
  • Ensure proper installation according to the fixing guidance supplied or seek professional installation if necessary.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, and product designs, is the property of FANS Climbing Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from this site without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, FANS Climbing Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or website. This includes, but is not limited to, personal injury, property damage, or loss of data.

10. Dispute Resolution

If you have any issues with our products or services, please contact us first. If necessary, you can escalate the matter to alternative dispute resolution services such as the Ombudsman Services.

11. Modifications to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use our Site after any changes, you agree to abide by the updated Terms.

12. Privacy Policy

We collect and process personal data in compliance with the UK GDPR. Please refer to our Privacy Policy for more information on how we handle your data.

13. Termination

We may suspend or terminate your access to our Site at our sole discretion, without notice, for any violation of these Terms. Upon termination, all rights granted to you under these Terms will cease immediately.

14. Contact Us

If you have any questions or concerns about these Terms or your order, please contact us at:

Email: contact@minibeastsclimbing.com

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms shall be resolved in the courts of the United Kingdom.